The foundations
- Get a website with your services, photos, area and contact buttons. (See how to get one.)
- Create and verify your Google Business Profile. (See the step-by-step guide.)
- Use exactly the same name, address and phone number everywhere: website, Google, social media and directories. Mismatches confuse Google.
- Switch to WhatsApp Business and complete the profile. (See 10 WhatsApp tips.)
- Make sure your website works well on a phone. Open it on mobile data and tap every button.
Get listed in more places
- List on Bing Places (it can import your Google profile) and Apple Business Connect, so Apple Maps and Siri can find you.
- List in directories your customers use, such as industry directories, your trade association and local directories. Each one is another way to be found.
- Create Instagram and Facebook business pages with your website link in the bio, even if you only post once a week.
Build trust
- Ask every happy customer for a Google review, and send them the review link on WhatsApp the same day.
- Reply to every review, especially the negative ones, calmly and helpfully.
- Add real photos every month to your Google profile and your website.
- Show customer testimonials on your website, with names and, where they agree, photos.
Keep customers coming
- Put your website link and a QR code offline: visiting cards, bills, packaging, shop counter and signboard.
- Post on WhatsApp Status and Instagram regularly: finished work, new stock, offers and festival greetings.
- Share your website link whenever someone asks "do you have a website?" or "where are you?". Your website does the selling for you.
The shortcut
Indiexis takes care of items 1 and 5 for you, and makes the rest easier. You get a mobile-ready website with search-engine set-up, WhatsApp and call buttons, a map and reviews, listed in our directory. Right now registration is waived and your first month is free; after that it is ₹999 a month to keep your page live.
More guides
- How to set up your Google Business Profile, step by step
- Local SEO for small businesses: how to show up in "near me" searches
- How to get more Google reviews (without breaking the rules)
- How to handle a negative review the right way
- Google Ads for a small local business: a beginner's guide
- How to get a website for your small business in India