1. What you are paying for
Two separate charges exist. The registration fee of ₹3,499 is a one-time charge covering the work of building and publishing your page, and it includes the first 30 days of listing (waived during the launch offer, when nothing is paid and so nothing is refundable for the free period). The renewal fee of ₹999 is a recurring charge that keeps an existing page live for a further 30 days.
2. Registration fee refunds
Before your page is published: a full refund, no questions asked. Tell us you have changed your mind and we stop work. After your page is published: the fee is not refundable, because the work it pays for has been delivered. If the published page does not match the details you supplied, tell us — we correct it at no charge, and if we cannot deliver what was agreed we refund you in full. If we decline your listing: a full refund. This applies when we cannot publish a business for the reasons set out in our Terms of Service.3. Renewal fee refunds
Renewals are not refundable once the period has begun, because the listing is live and being served for that period.
Two exceptions: a duplicate or accidental double payment is refunded in full, and if we take the listing down without cause during a period you have paid for, we refund the unused portion pro rata.
4. Cancelling a listing
There is no lock-in and no cancellation fee. Simply stop renewing — and if AutoPay is on, turn it off in your dashboard at /account; no further charges are made after that. Your page stays live until the end of the period you have already paid for, then is paused.
If you want your page taken down sooner, message us and we will remove it, usually within one working day. Removing it early does not refund the remainder of the current period.
5. How to request a refund
Message us on WhatsApp at +91 8796376762 or email support@indiexis.com with your business name, your page link and the receipt number or Razorpay payment ID (both are on the receipt in your dashboard).
We acknowledge every request within 2 working days and tell you whether it is approved under this policy.
6. How long a refund takes
Approved refunds are issued to the original payment method through Razorpay within 5 to 7 working days of approval.
Your bank or card issuer then takes its own time to post the credit — typically 5 to 10 working days for cards, and faster for UPI. We have no control over that leg, but we can send you the Razorpay refund reference so you can trace it.
7. Chargebacks
If something has gone wrong, talk to us first — we would rather fix it or refund it than fight a chargeback. Raising a chargeback without contacting us may result in the listing being suspended while the dispute is resolved.
Still have a question about this policy? Contact us — we answer on WhatsApp and by email.